FAQ

HOW LONG IS SHIPPING?
Orders typically take 2-5 BUSINESS days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 5 days. You will receive an email confirmation with the shipping tracking number when your order ships. 
 
Orders are shipped out via E-Packet. (These shipping times do not include order processing)
Domestic Times take on average 3-5 BUSINESS weeks for order arrival. 
Shipping Times Internationally: 2 - 6 BUSINESS weeks. 
If you want to cancel your order you have to cancel within 12 hours BEFORE we begin processing your order.

TRACK MY ORDER?
- When your order is SHIPPED you will receive a email with your tracking number. 
CANCEL MY ORDER?
- We only accept order cancels within 12 hours of the purchase date we do NOT cancel after since after 12 hours your order is already being processed.


RETURN MY ORDER?
- We do not accept returns unless the item arrives damaged

CONTACT US
Email us at contact@hoodcity.co